Free Shipping Details:
Hurry! This is a limited time offer and can expire at any time.
*** Important Conditions ***
*** We cannot add items to your order after it has been placed.
*** Order must be paid in full at checkout.
*** Available to Canadian addresses only.
*** Applied to Retail Orders only.
Shipping Information
Free shipping on all retail orders valued at $189.00 CAD or more before sales tax. For orders under $189.00, we offer discounted shipping rates via multiple carriers of your choice.
If your address is a PO Box then your package must ship with Canada Post. This service is more expensive and we will send you an invoice for the added cost of using that service. If you only have a PO Box for delivery, we suggest to have the order delivered to your place of work or a friend's address. If you need other options, please contact us.
Oversized or Overweight Items
Certain items we carry are oversized (over 100cm or 39.3") or overweight or may need irregular packaging such as shipping tubes. These items may not always be flagged as such in their product description on the website or during the checkout process. Free shipping does not apply to orders containing oversized or overweight items, even if the total exceeds $189.00 CAD. In this case, we will send you a shipping quote for 50% of the shipping on these items (we will cover the balance 50%). You are under no obligations, though; if the shipping quote is unacceptable you can request a full cancellation/refund. Examples of items that are considered oversized or overweight include (but are not limited to): Cork, Bulk Cork, Substrates, Light Fixtures and long Florescent Tubes, Screens, etc.
Our goal is to ensure transparent and fair shipping costs while providing the best possible service.
Before shipment, we will notify you of any additional charges, giving you the option to approve the fees or cancel your order.
Shipping to Remote Locations
Free Shipping is unavailable for orders destined to remote locations in Canada (e.g., Northwest Territories, Nunavut, Yukon, or rural areas in certain provinces).
If your region is classified as a remote location, we will contact you regarding any additional shipping charges.
You will have the option to either pay the extra fee or cancel your order.
- If you decide to return all or part of your order after it is shipped, you will be responsible for full shipping costs of the return.
- If you request a partial return of an order where the updated order total falls below the Free Shipping threshold, you will be billed for the shipping and it will be deducted from your refund.
- A 15% restocking fee applies to all returns unless there is a product defect or an error was made by ReptilesRuS. If you select a store credit instead of a refund we will waive the restocking fee.
- By using this Website, you agreed to accept all terms and conditions written here.
- We reserve the right to change or modify this offer at any time.
- No price adjustments for previous orders.
- This offer can not be combined with any other offers.
- No rainchecks.
- Offer only available to sales on this website.
- Please note that there may be increased shipping timelines associated with some carriers such as those used for PO Boxes.
- Valid on retail sales Only.
- Errors and omissions excepted.